About SuperClean (https : / / superclean.sg)
SuperClean is a technology-enabled cleaning company, redefining how cleaning services are booked and delivered. We leverage technology to streamline operations, ensuring efficiency, transparency, and top-tier service quality for our customers.
We are relentlessly focused on our customers, always striving to exceed expectations and deliver an exceptional experience. Our goal is simple—reliable, high-quality service that makes our customers’ lives better. Whether it’s making their lives easier or giving them peace of mind, we go the extra mile to ensure satisfaction.
As a young and dynamic company, we seek like-minded individuals passionate about service excellence and innovation. If you thrive in a fast-paced environment and want to be part of a company that values your contribution, join us at SuperClean and shape the future of cleaning!
The Role
Responsibilities
- Customer Inquiries & Bookings : Handle customer inquiries via WhatsApp, email, and phone, guiding them through booking options and answering service-related questions.
- Job Confirmations & Scheduling Support : Work closely with operations to confirm bookings, assign cleaners, and handle special customer requests.
- Handling Client Issues & Escalations : Address customer complaints, investigate service issues, and resolve disputes efficiently while maintaining a professional and empathetic tone.
- Managing Client-Initiated Changes : Process amendments to service requests, rescheduling, and cancellations while minimizing disruption to operations.
- Service Quality Follow-ups : Check in with clients post-service to gather feedback and address any concerns, reinforcing our commitment to quality.
- Invoice & Payment Support : Assist customers with billing inquiries, payments, and coordinate with Finance on disputed invoices.
- Customer Retention & Relationship Management : Build strong relationships with repeat customers, ensuring high satisfaction and loyalty.
- Collaboration Across Teams : Work closely with the Operations and Finance teams to ensure smooth service delivery and issue resolution.
Ideal Profile
Requirements
Experience in Customer Service : Prior experience in a customer-facing role, preferably in service-based industries such as cleaning, hospitality, or facilities management.Strong Communication Skills : Ability to handle customer interactions professionally across WhatsApp, email, and phone.Problem-Solving & Conflict Resolution : Skilled at managing customer complaints, turning negative experiences into positive outcomes.Tech-Savvy & Process-Oriented : Comfortable using CRM, service ticketing, and scheduling tools to manage customer interactions efficiently.Detail-Oriented & Organized : Able to track multiple customer requests, follow up on inquiries, and ensure no details are missed.Team Player : Works well with Operations and Finance teams to ensure smooth service execution.Ability to Work in a Fast-Paced Environment : Handles multiple customer interactions daily while maintaining high service standards.What's on Offer?
Flexible working optionsA role that offers a breadth of learning opportunitiesOpportunity to make a positive impact