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Customer Service Officer
TERRA SYSTEMS PTE. LTD.Singapore6 days ago
Job descriptionAt least A Level / Diploma holder Experience in Customer Service / Call Centre will be an added advantage Excellent verbal and written communication skills and troubleshooting and problem-solving skills to resolve complex issues with little or no supervision Independent, reliable and responsible Adaptable and fast learners Comfortable with accessing and checking various IT Systems.
The Customer Service Officer will be working for the Contact Center project. You will be responsible for handling a diverse range of enquiries from members of public via email, call and live chat. You will endeavour to provide a high level of service to MOPs, supported by the Team Leaders and Supervisor, as well as Points of Contact (POCs). A team player and a champion for customer happiness, you will go the extra mile to delight MOPs with insightful and accurate answers.
ROLES AND RESPONSIBILITIES
- Attend to enquiries, feedback & complaints via email, call and live chat.
- Resolve MOP's queries efficiently and within stipulated datelines
- Liaise with external stakeholders with regards to enquiries and feedback
- Escalate issues to the relevant internal line units and see to their resolution
- Practice the no wrong door policy and warm transfer MOPs to the correct government agency
- Participate in daily systems testing to ensure a high level of systems uptime
- Any other ad-hoc duties as assigned by your Supervisor and Team leader
REQUIREMENTS
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Customer Service Officer • Singapore