Account Director

We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.

2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557

Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.

Collinson is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of any colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status (including pregnancy), age, individuals with disabilities and people from all backgrounds, cultures and experiences to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example - she / her / hers, he / him / his, they / them / theirs, etc)

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.

The Account Director will be responsible for account development and revenue growth through a proactive client serving and customer engagement mindset. Developing new relationships cross functionally across the account and initiate opportunities to introduce the full range of Collinson’s product and solutions. Engaging with C level executives, building trust and credibility with the object of introducing and offering new Collinson solutions. You will be required to demonstrate P&L ownership, a proactive approach to account development and growth through a strong client servicing mindset.

Key Responsibilities

The Account Director will be responsible for :

• Relationship owner with clients
• Accountable for P&L of client
• Leadership and direction to deliver long term profit & growth of key accounts
• Formulate and implement commercial, operational and product strategy
• Lead cross team discussions and oversee the timing, cost and quality of delivery
• Develop & maintain relationships with appropriate contacts
• Anticipate, understand & respond to client’s burning platform
• Develop opportunities to cross-sell across Collinson product suite.
• Lead opportunities (incl. RFPs&RFIs) through internal signoff processes in collaboration with other internal departments.
• Negotiate and close contractual agreements & ensure compliance and renewal
• Provide inputs to Collinson innovation and new product pipelines
• Represent Collinson at key loyalty industry and corporate events

The success of the role will be measured by but not limited to the following :

Knowledge, skills and experience required