Assistant Director / Senior Manager, Customer Insights and Engagement
Assistant Director / Senior Manager, Customer Insights and Engagement
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The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister’s Office. We are the central learning institution for the Singapore Public Service and we partner government ministries and agencies to develop people for a first-class public service.
CSC brings together public officers from diverse backgrounds and provides them with opportunities for learning and skills upgrading. Our service-wide networks enable public officers to build capabilities, develop shared ethos and gain deeper perspectives, creating a collaborative environment for dialogue and knowledge sharing. Through our programmes and services, CSC aims to strengthen strategic capacity in governance, leadership, public administration and management for the Singapore Public Service.
Join us to enhance our public officers’ competencies and capabilities to develop a first-class public service.
What the role is :
As Assistant Director / Senior Manager in the Customer Insights and Engagement team, you are part of a team seeking to strengthen CSC’s engagement and strategic partnerships with other public sector agencies.
What you will be working on :
As the primary engagement touchpoint of public sector agencies, you will manage a portfolio of public sector agencies to support them on their learning needs as well as develop and implement engagement strategies and initiatives that foster strong relationships with our customers that aligns with CSC’s overall business objectives. You will also drive various engagement initiatives to foster the learning and development community within the Singapore Public Service. You will facilitate and enable collaborations between internal teams and external stakeholders. You will hone your analytical mind as you sense-make data aggregated from the collective engagements and interactions with agencies and report key trends and insights back to CSC.
Ideal attributes to be successful in this role :
Job requirements :
What you can expect :
Applications are reviewed on a rolling basis. The appointment grade and actual job title will be commensurate with the candidate’s work experience.
For more job opportunities in the Singapore Public Service, please visit https : / / www.careers.gov.sg.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Customer Service, Analyst, and General Business
Industries
Government Administration
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