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Assistant Director / Senior Manager, Customer Insights and Engagement

Civil Service CollegeSingapore, Pedra Branca, Singapore

17 days ago

Job description

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The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister’s Office. We are the central learning institution for the Singapore Public Service and we partner government ministries and agencies to develop people for a first-class public service.

CSC brings together public officers from diverse backgrounds and provides them with opportunities for learning and skills upgrading. Our service-wide networks enable public officers to build capabilities, develop shared ethos and gain deeper perspectives, creating a collaborative environment for dialogue and knowledge sharing. Through our programmes and services, CSC aims to strengthen strategic capacity in governance, leadership, public administration and management for the Singapore Public Service.

Join us to enhance our public officers’ competencies and capabilities to develop a first-class public service.

What the role is :

As Assistant Director / Senior Manager in the Customer Insights and Engagement team, you are part of a team seeking to strengthen CSC’s engagement and strategic partnerships with other public sector agencies.

What you will be working on :

As the primary engagement touchpoint of public sector agencies, you will manage a portfolio of public sector agencies to support them on their learning needs as well as develop and implement engagement strategies and initiatives that foster strong relationships with our customers that aligns with CSC’s overall business objectives. You will also drive various engagement initiatives to foster the learning and development community within the Singapore Public Service. You will facilitate and enable collaborations between internal teams and external stakeholders. You will hone your analytical mind as you sense-make data aggregated from the collective engagements and interactions with agencies and report key trends and insights back to CSC.

Value building strong relationships and networks, and resonate with the impact of human capital development through learning.
Thrive in a dynamic and fast-paced environment, and enjoy working in a pro-learning organisation.
Have strong collaborative skills and can effectively manage multiple stakeholders’ priorities.
Are able to translate learning priorities articulated by our external stakeholders into insights on potential learning products and offerings by CSC.
Are comfortable with data, able to analyse learning trends by agencies and communicating these key insights in a clear manner.
Are motivated and driven to create value for our public sector agencies seeking capability building opportunities.

Ideal attributes to be successful in this role :

A great self-starter, with the ability to develop trusted working connections with colleagues and stakeholders.

A team player, supportive of colleagues when they need a helping hand or to lend a fresh eye perspective.

A data storyteller, able to translate formal data into easy-to-understand insights.

A thoughtful conversationalist, able to have meaningful conversations with key stakeholders, customers and colleagues in order to strengthen sense-making and relationship-building.

Job requirements :

At least 5 years of relevant working experience in business development, corporate relations, learning and development and / or consultancy projects. Candidates with human resource training and development and / or public sector working experience would have an advantage.

Excellent communication and presentation skills, with the ability to effectively convey insights and recommendations to diverse audiences.

Able to lead projects including setting clear objectives, fostering team collaboration and driving desired outcomes.

Good interpersonal skills and is resourceful, able to work collaboratively within CSC and with external partners.

Strong problem-solving and analytical skills, with ability to think and sense-make critically.

Good knowledge of learning and development trends in adult learning pedagogies will be an advantage.

Proficiency in business analytics will be an advantage.

What you can expect :

Growth Opportunities : We champion continuous learning - not just for the public service, but for our officers as well. We actively support our officers’ career growth through :

Scholarship and sponsorship opportunities for higher education.

Diverse development opportunities for officers at every career stage.

Attachment programmes, cross-functional job rotations and gig projects.

Coaching programmes and leadership development initiatives.

Work Environment : We provide meaningful work, practise mutual respect and encourage innovation.

Hybrid & Flexible Work Arrangements : We provide hybrid and flexible work arrangements to support our officers’ work-life needs. We trust that our people will deliver their best, and we strive to provide the support and flexibility they need.

Applications are reviewed on a rolling basis. The appointment grade and actual job title will be commensurate with the candidate’s work experience.

For more job opportunities in the Singapore Public Service, please visit https : / / www.careers.gov.sg.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service, Analyst, and General Business

Industries

Government Administration

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