Operations Director (Events)

As our Operations Director, you will be responsible for managing end-to-end event operations of TOKEN2049 and SuperAI including ticketing platforms, inventory management, logistics, vendors management and attendee behavior analysis. You are also expected to provide world class end-to-end customer service, ensuring that our attendees has an enjoyable event experience with TOKEN2049 and SuperAI.

TOKEN2049 stands out in the global events calendar because we prioritize the attendee experience – we want every aspect of the event to be memorable and to convey attention to detail. You will be responsible for ensuring that everyone finds what they are looking for and remains engaged both digitally and in our in-person event.

Responsibilities

• Ticket management, including ticket sales, inventory management, and customer support.
• Oversee end-to-end event execution process, ensuring that all logistical elements are seamlessly coordinated.
• Develop and implement new systems to enhance the operations process and user experience.
• Manage the TOKEN2049 online and on-site attendees registration before and during the event.
• Analyze event data and metrics to identify areas for improvement in operations and provide recommendations.
• Manage the Community Team, ensuring that both inbound and outbound inquiries are handled in a timely manner.
• Manage the TOKEN2049 Help Desk - provide world class end-to-end customer service.
• Coordinate with vendors to resolve any issues or changes during the event planning and execution phases.
• Manage the event staff, volunteers, and any subcontractors on-site.
• Troubleshoot and address any issues that arise during the event, making timely decisions to maintain the event's success.

Skills & Experience

Start Date : As Soon As Possible.

Hybrid Work Arrangement

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Customer Service, Project Management, and Marketing

Industries

Events Services and Entertainment Providers

Referrals increase your chances of interviewing at TOKEN2049 by 2x

Sign in to set job alerts for “Director of Operations” roles.

Operations Director | The Lo & Behold Group

Asst Director / Manager, Operations (Eye)

Senior) Manager - Assistant Director - Operations Support Services (General Services)

Director, Development Operations - Apparel (The North Face)

Asst Manager / Manager / Asst Director, Operations (Surgery)

Director, Global Manufacturing Excellence

Director of Manufacturing (Operations Excellence, Industry 4.0, Regional)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr