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Operations Director (Events)

Operations Director (Events)

TOKEN2049Singapore, Pedra Branca, Singapore
26 days ago
Job description

As our Operations Director, you will be responsible for managing end-to-end event operations of TOKEN2049 and SuperAI including ticketing platforms, inventory management, logistics, vendors management and attendee behavior analysis. You are also expected to provide world class end-to-end customer service, ensuring that our attendees has an enjoyable event experience with TOKEN2049 and SuperAI.

TOKEN2049 stands out in the global events calendar because we prioritize the attendee experience – we want every aspect of the event to be memorable and to convey attention to detail. You will be responsible for ensuring that everyone finds what they are looking for and remains engaged both digitally and in our in-person event.

Responsibilities

  • Ticket management, including ticket sales, inventory management, and customer support.
  • Oversee end-to-end event execution process, ensuring that all logistical elements are seamlessly coordinated.
  • Develop and implement new systems to enhance the operations process and user experience.
  • Manage the TOKEN2049 online and on-site attendees registration before and during the event.
  • Analyze event data and metrics to identify areas for improvement in operations and provide recommendations.
  • Manage the Community Team, ensuring that both inbound and outbound inquiries are handled in a timely manner.
  • Manage the TOKEN2049 Help Desk - provide world class end-to-end customer service.
  • Coordinate with vendors to resolve any issues or changes during the event planning and execution phases.
  • Manage the event staff, volunteers, and any subcontractors on-site.
  • Troubleshoot and address any issues that arise during the event, making timely decisions to maintain the event's success.

Skills & Experience

  • Entrepreneurial, detail-oriented, pragmatic, self-starter attitude.
  • At least 7 years of experience with event operations / tickets management for large-scale global events.
  • Experience in planning and implementing new systems / initiatives to enhance operation process.
  • Exceptional written, verbal, and interpersonal communication skills.
  • Attention to detail, critical thinking, problem solving, and the ability to work under pressure.
  • Strong resilience and patience.
  • Project management skills to juggle multiple projects and meet deadlines.
  • Interest in and passion for web3 / crypto or AI space is a plus.
  • Fluent in written and spoken English.
  • Start Date : As Soon As Possible.

    Hybrid Work Arrangement

    Seniority level

    Seniority level

    Associate

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Customer Service, Project Management, and Marketing

    Industries

    Events Services and Entertainment Providers

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    Operation Director • Singapore, Pedra Branca, Singapore