Technical Operations Lead

Role Profile

The purpose of the role is to manage the network and server infrastructure services offered to customers, duties includes to grow the business by responding to tenders, maintain and scale the system in accordance to business needs, comply to the security audit, submit reports and oversee all the system related activities.

Key Responsibilities :

• Develop policies and practices to maintain the backend infrastructure / systems of the platform as a service and protect against cyber-attacks.
• Ensure security compliance and system availability according to contractual requirements.
• Ensure timely reports submission.
• Develop maintenance and backup procedures.
• Ensure systems run efficiently and smoothly by monitoring performance and troubleshooting issues.
• Handle escalation and review incident reports and provide resolution / prevention
• Develop and implement strategies for improving productivity.
• Participate in tender preparation / submission.
• Manage vendor relationships and fronting customers on infrastructure / systems related issues.
• Ensure the system and management platform are well maintained according to the contract requirements including upgrading / scale up the system to support the growth of the business
• Manage a team of application and system engineers.
• Ensure that works activities are carried out in accordance with the Workplace Safety and Health Act and its regulatory requirements.

Education & Experience :

For personal data protection (PDP) related matters, pls refer to our PDP policy via corporate website at oconnors.co Personal Data Protection Policy.