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CRM Data Analyst

ALLEN & GLEDHILL LLPD01 Cecil, Marina, People’s Park, Raffles Place, SG

14 days ago

Job description

Roles & Responsibilities

An award-winning full service law firm, Allen & Gledhill LLP has been providing legal services to premier clients since 1902. One of the largest law firms in Singapore, Allen & Gledhill counts among its clients some of the most well-known local and multinational companies and financial institutions. We have positions for highly motivated and committed individuals to join our Firm :

Job Responsibilities :

CRM Data Analysts are a critical function in any Client Relationship Management (CRM) system. The task of improving the quality of data, merging duplicate contacts, standardising data and resolving discrepancies is one of the most important aspects of implementing CRM. By bringing together clean data of all contacts into a central repository, the CRM Data Analyst plays a pivotal role in enabling an organisation to grow and protect its business, as well as enhance its marketing communications initiatives.

Do you love data and wish to hone your data management and analytical skills? If so, this dynamic role offers you the opportunity to be responsible for an integrated data management solution. While interacting with other business teams and stakeholders, be empowered to own and potentially lead a data governance project, and make a difference to our organization

Key responsibilities :

General Data Management

Follow and implement current data management processes and procedures, making updates to improve them where possible
Work closely with the team to address data quality issues, including review of undeliverable e-mails and marketing lists
Conduct ongoing research related to erroneous or incomplete contact data, including contact status, duplicated records, missing e-mail addresses and incorrect mailing addresses
Manage the CRM / Data Change Management inbox and user requests
Input miscellaneous data into InterAction as needed (ReAction Server, RSVP events additions), including some company profiling
Manage data and folder archiving process

List Management

Work closely with our marketing team on data imports of lists from seminars, firm events, conferences and other sources

Develop lists to support events; and pre / post direct or email campaigns

Assist in the preparation and maintenance of various mailing lists and facilitate the development of international mailing lists and categorisation

Reporting

Generate regular and ad-hoc reports from InterAction providing information on data quality initiatives, marketing campaign results, leads generation and sales opportunities

Work with business development personnel to ensure that the lead management process is being followed and that all reports are processed on a monthly basis

Enter leads that come from the marketing campaigns and website into InterAction

Assist in the development of relationship intelligence by tracking leads in InterAction against campaign ad identifiers for campaigns including advertising, direct mail / email, web, conferences etc.

Requirements :

Minimally 1 year of relevant experience

Working knowledge of CRM software / applications preferred, ideally using "InterAction"

Computer literate with working knowledge of common desktop applications (Word, Excel, Outlook)

Knowledge of Data Protection and "anti-spamming" regulations and laws would be beneficial

Positive personality and strong interpersonal skills

For more information on our Firm, please visit our website at www.allenandgledhill.com.

Only shortlisted candidates will be notified.

Tell employers what skills you have

Outlook

Microsoft Excel

Aftersales

Strong Attention To Detail

Interpersonal Skills

Relationship Management

Marketing

Strategy

PowerPoint

Writing

Communication Skills

Excel

Team Player

Business Development

Professional Services

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Data Analyst • D01 Cecil, Marina, People’s Park, Raffles Place, SG