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CUSTOMER SERVICE EXECUTIVE / SENIOR CUSTOMER SERVICE EXECUTIVE
I Can ReadSingapore, Singapore30+ days ago
Job descriptionO” Level Certificate or higher Good command of English - both spoken and written Minimum 1 year of relevant work experience preferably from Education, Retail, Airlines or any other customer centric industries Kind and nurturing approach when interacting with children Professional and courteous manner when communicating with parents / guardians Excellent organisation skills Proficient with MS Office and Excel Willing to work weekends and three weekdays
Responsibilities
- Conduct administrative and operational tasks of the centre
- Liaise with customers and respond promptly to queries
- Assist with customer payments and maintain accurate files for auditing
- Relay information regarding student enrolment quotas, student assessments and withdrawing students to HQ
- Work towards company targets and to maximise retention
- Safeguarding of student welfare
- Ensure the centres are maintained to high standard of cleanliness
- Helping the team to keep classrooms well stocked with required materials and stationery
- Attend additional training as and when required
- Assist with ad hoc duties
Requirements
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Customer Service Executive • Singapore, Singapore