Field Application Engineering

Job Responsibilities :

1. Pre-Sales Support :

Deliver technical presentations and product introductions for security chip solutions to customers.

Provide pre-sales consultation to address customer requirements.

2. Technical Support :

Offer hardware and software debugging and technical assistance during the sales process.

Track, analyze, and resolve technical issues during the after-sales phase.

3. Collaboration with Internal Teams :

Act as a bridge between customers and internal R&D / test teams to address technical challenges and ensure project alignment.

4. Customer and Market Feedback :

Gather customer requirements and monitor industry developments to provide valuable insights to the product and R&D teams.

Use customer feedback and market trends to propose optimization strategies for security chip products.

Gather customer feedback, track industry trends, and provide insights to marketing, sales, product and R&D teams.

5. Project Implementation :

Independently support customer projects across Indico, SEA, Africa mainly, ensuring seamless deployment and resolution of technical issues during product promotion.

6. Location : Based in Singapore.

Job Requirements :

At least five years of experience in the smart card or secure chip industry.

2. Product Knowledge :

Strong understanding of international norms and development trends for overseas banking and ID products.

Ability to write detailed Market Requirement Documents (MRDs).

3. Soft Skills :

Excellent communication, problem-solving, and interpersonal skills.

Strong teamwork, adaptability, and stress management abilities.

4. Travel Flexibility :

Willingness and ability to travel overseas, primarily within Indico and Southeast Asia, for on-site support and consulting.

5. Bilingual skilss

Both English and Chinese are fluent in writing, speaking, reading and listening.

6. No foreigner quota (no EP / SP quota)