Senior Software Engineer

Job Summary

We are looking for a dedicated and detail-oriented Senior Software Engineer to join our team with a focus on software development and support. In this hybrid role, you will be responsible for resolving technical issues escalated from customers & support teams, analyzing root causes, implementing fixes, and contributing to the ongoing development and enhancement of our software systems.

You will work closely with project, support, QA, and development teams to ensure system stability, improve performance, and deliver high-quality code that addresses both reactive support needs and proactive product improvements. The ideal candidate has strong debugging skills, a deep understanding of production environments, and the ability to communicate effectively across technical and non-technical teams. The position is in the IT Operations department reporting to the Principal Software Architect. There is an excellent opportunity for growth and advancement.

Primary Responsibilities

• Design, develop, and maintain scalable and reliable software solutions as part of the development team and project implementation.
• Provide technical support for production issues, ensuring timely resolution of incidents, service requests, and escalations.
• Analyze root causes of complex system issues and implement robust, long-term fixes to prevent recurrence.
• Mentor junior engineers and provide guidance on best practices in code quality, system design, and support processes.
• Participate in code reviews, technical design discussions, and contribute to architecture improvements.
• Create and maintain documentation for troubleshooting procedures, support workflows, and system configurations.
• Continuously improve support processes, tools, and knowledge bases to enhance team efficiency and product stability.
• Work and collaborate with peers in an effort to devise solutions and resolve cases.
• Must meet or exceed individual performance goals focused on providing superior customer support.
• Participate in department / company meetings.

Required Skills & Abilities

Education / Experience

Exposure to Supply Chain solutions