OPERATION PROCESS ANALYST

OPERATION PROCESS ANALYST IN MINIMART

Responsibilities

• Document findings, prepare reports and make recommendations
• Develop new processes and procedures to enhance operations
• Work with managers and employees to implement changes
• Train employees to use new systems or follow new policies
• Determine the effectiveness of new processes
• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization's processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service
• Staff Management : Leading and supervising store staff including cashiers, stockers, department managers, ensuring proper training, scheduling, and performance evaluations.
• Inventory Control : Monitoring stock levels, managing product rotation, preventing stock shortages, and optimizing inventory ordering to minimize waste.
• Sales and Profitability : Analyzing sales data, identifying trends, implementing strategies to boost sales, and managing costs to maximize profit margins.
• Customer Service : Setting standards for customer interaction, addressing customer complaints, ensuring a positive shopping experience, and promoting customer loyalty programs.
• Operational Efficiency : Implementing and maintaining efficient processes for receiving deliveries, stocking shelves, pricing, and managing checkout lines.

Requirements and skills

Requirements :

Good time management, prioritization, and multitasking abilities