This job offer is not available in your country.

Customer Service Officer

ROYAL SECRETS BEAUTY INDULGENCE PTE. LTD.Singapore

11 days ago

Job description

We're looking for a dynamic individual to join our team. Do you have what it takes?

Are you :

Passionate about working with people?
A creative thinker with a positive attitude & outlook?
A strong dynamic communicator able to collaborate effectively?
Willing to learn, adapt & grow in a fast paced work environment?

SCOPE OVERVIEW

Supports CCM or Head in the day-to-day functional supervision of team members and operational needs including attending to multi touch-points services to address customers' concerns in a customer centric manner.

Responsible to deliver consistent experience across call center, face to face and / or email interactions in accordance with the company's service standards and quality objective.

Handle customers' enquiries, requests, complaints and feedback across General and Life Business.

Manage team resources as required to support customer demands.

Support the manager in directly handling escalated customer issues by team members

Any ad-hoc duties as advised by supervisor

REQUIREMENTS

Diploma / Degree in related fields

Minimum 1 year of relevant customer service experience in call centre experience.

Possess good verbal and written English language communication skills.

Candidates with insurance certificates would be preferred.

Create a job alert for this search

Customer Service Officer • Singapore