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Head of IT Ops (Incident Management) - Leading FSI

Pinpoint AsiaSingapore

20 days ago

Job description

Posted byManaging Consultant at Pinpoint Asia LimitedWe’re looking for an experienced IT Ops / Incident Management professional to join a leading financial institution in the Asia Pacific region. This role is a key part of the regional technology and risk operations function and will play a critical part in shaping the way incidents are handled across multiple countries and stakeholders.

What You’ll Do :

Develop, maintain, and continuously improve the incident management framework and playbook.
Coordinate closely with regional support functions and head office technology teams to ensure alignment.
Lead the resolution of incidents, driving timely responses across teams and geographies.
Own incident reporting, escalation, andmunication across internal stakeholders, regional management, and head office.
Collaborate with both technology infrastructure and cybersecurity teams, ensuring effective cross-functional support during incidents.
Support internal and externalmunication strategies for incident response across multiple markets.

What We’re Looking For :

Proven experience in incident or crisis management within the financial services, banking, or enterprise technology space.

Strong knowledge of infrastructure operations, ITIL processes, or cybersecurity practices.

Ability to manage stakeholders across multiple regions and time zones.

Clear and confidentmunicator – especially during high-pressure situations.

Familiarity with working alongside regional central functions, riskpliance teams, or technology leadership.

Data provided is for recruitment purposes only.

Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment

We are a team of specialist tech recruiters (many of our recruiterse from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.

Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results.

Our vision is to helppanies hire smarter and help job seekers get closer to their career aspirations.

We are also seeking top-calibre candidates for the following exciting roles :

1) Customer Insights and Analytics Manager - Leading Insurance Group

2) Business Analyst / Product Owner – Banking Digitalisation Programme

3) Digital IT Project Manager – Banking

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Head Of It • Singapore