Application Support

Roles & Responsibilities

My client who is a technology company is supporting the education industry and looking for an application support. Please find the details below!

Responsibilities : 3rd line support

• Provide 3rd line support
• Provide 3rd line support in
• Resolve incident tickets
• Working with the RM Assessment Helpdesk to provide documentation to marking centres for markers to resolve their own technical issues.
• Answering any queries from centre supervisors regarding use of the products
• Logging any issues that cannot be resolved in a ticketing system and escalating to the relevant resolver group.
• Floor-walking in peak periods managing your time between a number of marking centres in Singapore to provide support to those centres who may need it most.

Working with Helpdesk, the wider Technical Ops teams and Development teams. This will also require liaison with a third party who will host the solution from Singapore and a third party who will provide the scanning solution and service.

Technical configuration and exam session preparation

Out of hours on call

There will be a standby structure, 9am-6pm standard working hours. Only activated (through email or phone) if there is a major disruption.

Qualifications :

5+ years experience of Azure Cloud, MS SQL, Application Support and Infrastructure Maintenance

If you fit the bill or find someone suitable who might be open to opportunities, feel free to reach out and click apply now or send your updated CV to irfan.ismail@hays.com.sg for a private and confidential discussion. Speak soon!

EA Reg Number : R22107188

EA License Number : 07C3924

Company Registration No : 200609504D

Tell employers what skills you have

Excellent Communication Skills

Troubleshooting

Microsoft Excel

Oracle

Azure

Ticketing

Root Cause Analysis

Scripting

Unix

Logging

Application Support

Windows

ITIL

Java