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Operation Support Specialist

CUBE PAYMENT SERVICES PTE. LTD.Singapore

13 days ago

Job description

Customer Service & Operational Support

Assist with customer inquiries related to parameter settings, account configurations, and administrative matters.
Provide guidance on system setup and ensure customer requests are addressed in a timely manner.
Escalate complex issues to relevant teams with proper background information.

Parameter Setting & System Support

Perform and verify parameter configurations for customer accounts and terminals, ensuring all settings are correctly applied.

Validate and cross-check system inputs to prevent errors in service provisioning and configurations.

Conduct routine checks on terminal setups and service settingsto maintain operational accuracy.

Collaborate with the technical team to ensure new software updates and configurations are correctly implemented.

Billing Support & Data Accuracy

Ensure all necessary data entries related to service transactions and parameter settings are accurate and complete.

Work closely with the finance team by providing verified transaction records and system configurations for billing purposes.

Support billing reconciliation by confirming that all service activations and parameter changes align with billing records.

Identify and rectify discrepancies in system configurations that may impact billing or service operations.

Compliance & System Updates

Monitor system updates and ensure parameter settings comply with company policies and service agreements.

Assist in verifying new software releases and system changes,ensuring all modifications align with internal processes.

Participate in internal reviews to ensure process efficiency and accuracy in parameter settings.

Operation Specialist • Singapore