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Application Support Engineer (C#,.Net)

TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD.Singapore

4 days ago

Job description

Tescom is an IT consulting firm providing a range of professional services in functional testing, automation testing, cyber security testing, performance testing, independent IT auditing, and application support.

We are looking to hire one Application Support Engineer , to join us in an exciting global engagement. This is more than just a support role - it's an opportunity to grow, collaborate, and contribute meaningfully to a high-impact business.

Responsibilities

As an Application Support Engineer, you will join our existing team, and you will play a crucial role in ensuring seamless operations for our global users. Your main responsibilities will include :
Delivering Level 1, 2, and 3 application production support services with a strong sense of ownership and accountability
Investigating and resolving user-reported incidents using established workflows and ticketing systems
Meeting and exceeding Service Level Agreements (SLAs) for response and resolution times
Applying your hands-on skills in .NET (C#), SQL, JavaScript, NodeJS, Azure, Kafka, and other technologies to diagnose and fix issues efficiently

Experience :

Minimum 2 years relevant experience working in an application production support team.

Minimum 2 years of work experience in software development and coding in .NET (C#), SQL, JavaScript, NodeJS, Azure, Kafka.

Education & Certifications :

Bachelor's Degree in Computer Science or a technology-related field.

ITIL Foundation certification.

Personal characteristics :

Strong English verbal and written communication skills.

Good work attitude.

Fast learner and able to quickly understand complex systems.

Quality conscious.

Strong sense of responsibility, accountability, and customer service.

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Application Engineer • Singapore