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Clinical Specialist

Clinical Specialist

STRYKER SINGAPORE PRIVATE LIMITEDSingapore
3 days ago
Job description

What you will be doing :

  • Provide effective technical consultative service to customers before, during and after routine surgical cases
  • Consistently drive customer and patient satisfaction
  • Apply product proficiency by ensuring customers comprehend technical specifications and on-label use of products
  • Case prearrangement and instrument & implant kits monitoring
  • Provide inventory management and invoicing to customers and branch operations
  • Provide surgeons and clinical staff with technical information regarding the use of Stryker products prior to, during and / or after surgical procedures; respond to customer queries and requests.
  • Assist and support workshop and in service
  • Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.
  • Attend and support routine primary surgical procedures.
  • Confidently identify and troubleshoot product-related problems and / or issues related to a customer's application of a product.
  • Document every incident regarding product performance; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.
  • Assist in the return / addition of goods resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures.
  • Ensure that products requiring maintenance and / or evaluation are returned to the branch in a timely manner.
  • Provide comprehensive product training to colleagues and customers in both one-on-one and in-service settings under the direction of a manager or sales representative.
  • Help drive sales initiatives by assisting with technology upgrades.
  • Interact with various internal stakeholders (e.g., marketing, product development) concerning products and product application.
  • Successfully complete initial training / certification program for Orthopaedic Specialists and demonstrate proficiency in products routinely used in specific customer accounts.
  • Maintain product / instrumentation knowledge and professional skills through internal training, external seminars and other available means.

Who are we looking for :

  • Diploma in Nursing, or Health Science related fields
  • Certified nurse in Singapore Nursing Board will be a huge advantage.
  • Demonstrated problem solving, communication and teamwork skills, including the ability to drive clear verbal messages regarding technical subjects.
  • Keen learner with positive attitude.
  • Able to work comfortably in operating theatres .
  • Able to work independently in stressful environment and calmly under pressure.
  • Ability to provide accurate, timely and effective customer service.
  • Fundamental Computer Skills.
  • Strong team player with the ability to work harmoniously with a diverse workforce.

    • Travel Percentage : None

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    Clinical Specialist • Singapore