Project Management- Service Manager

Who we are

Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world's 11th largest bank by total assets.

Our Singapore center is one of the 3 main IT Hubs for CA-CIB's worldwide business. We work daily with international branches located in 33 countries by :

• Envisioning and preparing the Bank's futures information systems
• Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
• Providing premium In-house Banking applications,

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Position

In a challenging and multicultural environment, we seek a senior project management manager to manage the Project management (PM) team and to drive the complex programs / projects, part of the control tower section.

Mission : by mobilizing and managing project teams and contributors, you will conduct projects from inception to completion, to reach the project goals in terms of quality, planning and budget.

Within an international environment, you will have to liaise with all kind of stakeholders and align your resources to the target set together with the business in order to meet the bank objectives.

Main responsibilities

Manage the list of CIB IT projects, collaborating with leadership across the departments and prioritize projects based on the business need.

Direct the work of Project managers and provides managerial oversight for multiple projects

Act as point of escalation for the Project management team.

Create and develop a governance structure for efficient stakeholder management

Promote the project management service

Develops organizational project management capabilities through training, coaching, and individual meetings / discussions

Develop strategy for control and governance structures to ensure desired outcomes across the projects

Monitor and analyse project metrics and to propose improvements and cost savings for future projects

Ensure successful delivery of all projects against cost, time, scope, quality and security measures

Operate autonomously and handle large scale APAC / EMEA regional IT projects by understanding local regulations.

Clarify the needs of the client and translate them into rigorous requirement lists

Identify standard and project specific deliverables, key assumptions, follow and mitigate risks and issues

Anticipate early in the project any compliance / regulatory requirement and start informing stakeholders of such risk and measure their impact

Define, measure and report project KPI with right level of information

Identify right resource within teams and constitute / coordinate project team members

Report or escalate any important risk and issues to Sponsor and local management for appropriate action

Create, review or adapt when necessary existing processes to make them more relevant, efficient and optimal

Communicate to Sponsor any change with right level of information and manage to get his approval

Follow, report budget actual / forecast to project stakeholders and local management

Set relevant control in place to ensure that what has been delivered meets requirements validated

Manage and document the project hand over with production teams

Continuously improve project management toolkits and methodologies

Qualifications and Profile

This position requires a minimum of 8 years of relevant experiences, ideally in a CIB banking environment.

Leadership

Excellent team management skills

Strong ability to understand the big picture

Ability to drill down complex issues to simple comprehensible terms

Demonstrated skill to work across functions, regions and cultures

Excellent problem solving and conflict resolution skillset

Strong communication with wide variety of individuals at all executive levels

Ability to Influence and motivate

Functional

Expertise in project cycle management and methodology

Ability to anticipate and manage risks

Hands on knowledge and understanding of Infrastructure main components

Strong project management experience with ability to work on multiple projects at the same time

PMP or other certification would be a plus

Technical

Experience in dealing with detailed IT Architecture in banking industry.

Practical knowledge in Network, Security, Data Center, Windows, Linux, Aix, VMware, Citrix, SAN, Kubernetes and Middleware components.

Exposure working with DevOps & Cloud technologies.

Familiarity in handling Cyber Security and regulatory projects.

Strong experience in working with tools like MS Project, Excel, PowerPoint, Word, and Visio.

Understanding of software development will be a plus

Other Professional Skills and Mindset

High organizational skills including time management

Excellent verbal and written communication across all levels of the organization

Team player mindset

Able to cope with multiple technologies, environment and teams, with high pressure

Good influencing, negotiation, conflict resolution and data analysis skills