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Marine Senior Service Engineer | 1618

Marine Senior Service Engineer | 1618

THE SUPREME HR ADVISORY PTE. LTD.Singapore
30+ days ago
Job description

Marine Senior Service Engineer

  • Working Location : Jurong Pier Road - Boon Lay
  • Working Days : Monday - Friday
  • Working Hours : 8 : 30am - 5 : 15pm
  • Salary range : SGD 3,700 to SGD 5,000 monthly, 13th month, SGD 250 transport allowance

Qualifications / Requirements

  • Diploma / degree in Electrical / Mechanical Engineering with at least 5 years of relevant experience
  • This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
  • Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
  • Candidates with equivalent professional background will be considered
  • Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

    • Specific Responsibilities

  • Standby support and 24 / 7 emergency call for customer support.
  • Providing after-sales technical support, site recovery and maintenance responsibilities to distributors / end customers.
  • Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
  • Generate a service report to customer in a systematic manner.
  • Investigate and handle all customers' complaints related to product failures.
  • Investigates root causes of failures and recommend solutions.
  • Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
  • Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
  • Develop service training material, ensures all technical and training documents are up-to-date and organized.
  • Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

    • Chin Wai Loon Reg No : R24121618

    The Supreme Hr Advisory Pte Ltd EA No : 14C7279

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