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Operations Executive

Operations Executive

SuperClean SGSingapore, Singapore
30+ days ago
Job description

SuperClean is a technology-enabled cleaning company, redefining how cleaning services are booked and delivered. We leverage technology to streamline operations, ensuring efficiency, transparency, and top-tier service quality for our customers.

We are relentlessly focused on our customers, always striving to exceed expectations and deliver an exceptional experience. Our goal is simple—reliable, high-quality service that makes our customers’ lives better. Whether it’s making their lives easier or giving them peace of mind, we go the extra mile to ensure satisfaction.

As a young and dynamic company, we seek like-minded individuals passionate about service excellence and innovation. If you thrive in a fast-paced environment and want to be part of a company that values your contribution, join us at SuperClean and shape the future of cleaning!

The Role

Responsibilities

  • Daily Job Scheduling & Assignments : Manage and optimize the scheduling of cleaners and technicians to ensure efficient service delivery.
  • Workforce Management : Ensure adequate staffing levels, handle last-minute changes, and coordinate replacement cleaners when needed.
  • Issue Resolution : Work closely with Customer Service to resolve service disruptions, last-minute cancellations, or on-site issues.
  • Quality Control : Conduct periodic checks on job performance and adherence to service standards.
  • Cleaner Support & Attendance Tracking : Oversee cleaner attendance, manage leave requests, and handle resignations smoothly.
  • Process & System Improvement : Work with the Operations Manager to refine workflows, improve efficiency, and support business growth.
  • Client Requests & Special Assignments : Coordinate special requests, bulk orders, and operational adjustments based on customer feedback.
  • Collaboration with Finance & Payroll : Ensure accurate job completion tracking for invoicing and payroll processing.

Ideal Profile

Requirements

  • Experience in Operations : Prior experience in an operations or logistics role, preferably in the service, cleaning, or facilities management industry.
  • Tech-Savvy & Process-Oriented : Comfortable using scheduling, CRM, and ticketing systems for operational workflows.
  • Problem-Solving Mindset : Ability to think on your feet and resolve last-minute service disruptions efficiently.
  • Strong Communication Skills : Comfortable working across departments, including Customer Service and Finance, to align operational needs.
  • Team Player & Leadership Abilities : Able to work closely with frontline staff, providing guidance and ensuring smooth execution of daily tasks.
  • Ability to Work in a Fast-Paced Environment : Comfortable managing multiple tasks and priorities in a dynamic setting.

    • What's on Offer?

  • Great work environment
  • Excellent career development opportunities
  • Work alongside & learn from best in class talent
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    Operation Executive • Singapore, Singapore