JOB DESCRIPTION
Are you looking for a new role where you can be yourself and accomplish your best work? Look no further. At Asurion, our teams work collaboratively to innovate and serve customers while ensuring employees succeed and feel valued.
We don’t just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.
Who is the Sr Director, Supply Chain Management – APAC?
The Senior Director, Supply Chain Management – APAC, will lead our regional end-to-end supply chain operations and device monetisation efforts across key markets in new and existing programs across various markets in APAC, including Australia, Singapore, Malaysia, Thailand, and Taiwan.
The role will be responsible for driving operational excellence across forward logistics, fulfilment, reverse logistics, and supplier management to support both Core programs (existing business) and Enterprise opportunities (new opportunities / businesses) across device lifecycle products and programs. In addition, the role will own execution of monetisation strategy for used devices across device protection, upgrade and trade-in programs with a focus on maximising residual value through multi-channel resale, refurbishment and liquidation strategies.
The role will be accountable for designing and executing market-specific approaches to optimize supply chain efficiency and extract maximum value from used devices through multi-channel resale and liquidation strategies.
The ideal candidate will have a strong track record of leading regional teams, driving operational efficiency, and managing external partnerships across both supply chain and commercial domains.
What are the key responsibilities?
Supply Chain
- Oversee and optimize regional supply chain functions, including warehousing, logistics, inventory management, and reverse logistics.
- Develop and implement robust supply chain strategies to support growth, improve operational efficiency, and enable scalability.
- Ensure compliance with regulatory requirements, customs, and import / export controls across APAC markets.
- Drive cross-functional collaboration with global and local teams to align supply chain goals with broader business priorities.
Device Monetization & Second-Life Strategy
Design and execute monetization strategies for second-hand and used devices (smartphones, laptops, across multiple programs — including device protection, trade-ins, and upgrades.Build and manage buyer portfolios and resale channels including B2B wholesale, online marketplaces, auctions, refurbishment partners, and recycling vendors.Optimize resale outcomes by continuously assessing buyer performance, pricing strategies, and liquidation approaches.Establish geo-specific strategies to maximize recovery value while ensuring compliance with local market regulations.Monitoring & Performance Management
Define and track KPIs across both supply chain and monetization functions.Regularly present data-driven insights and recommendations to senior leadership.Own reporting cadence, dashboards, and reviews to drive accountability and continuous improvement.Vendor & SLA Management
Manage third-party logistics providers, refurbishment partners, and monetization vendors — including contract negotiations, performance reviews, and compliance with SLAs.Maintain transparency and accountability through weekly reporting and performance dashboards.People Leadership
Lead and develop a high-performing, cross-country team, fostering a culture of accountability, inclusion, innovation, and continuous improvement.Drive organizational capability through effective talent development, succession planning, and performance managementHere’s what you’ll bring to the team :
Minimum 15 years of experience in supply chain, operations, and / or device monetization, with at least 8 years in regional leadership roles.Demonstrated success managing complex programs involving logistics, resale channels, pricing, and cross-border operations.Experience in telecom, consumer electronics, or related sectors is highly desirable.Strong commercial acumen, with experience managing P&L, pricing strategy, and third-party partnerships.Deep understanding of second-life product ecosystems, device grading, and resale models is highly advantageous.Excellent stakeholder management and cross-functional collaboration capabilities.Ability to thrive in a dynamic, matrixed, and fast-paced environment.Data-driven, analytical mindset with the ability to translate insights into action.Willingness to travel across the region as required.How we can take care of you :
Join a non-hierarchical, fast paced and inclusive team – we foster a work culture where employees are valued, regardless of their background, level or position.Be a part of something bigger – we are constantly evolving within a startup framework, cultivated and supported by the backing of a large global organization.Boost your career through our culture of learning. Take advantage of tailored opportunities for personal growth as you build your personal development plan with your People Leader.Connect with the local team through team building, town halls and group trainingGive back to the community through the partnership with our local charity partners