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Data Center Operator

U3Singapore, Singapore

30+ days ago

Job description

Job Responsibilities :

Monitor incoming tickets for processing from the ticketing portal or via

email and respond based on SLA.

Provide support to clients over the ticketing portal, phone or via email.

Perform power verification, power cycling of equipment and break-fix

for servers and network devices.

Assist in troubleshooting physical connectivity.

Perform cable patching (copper, fiber cables and site surveys).

Tape change based on tape rotation schedule.

Manage and maintain cable inventory records, cross-connect records

and periodic compilation of statistics and reports.

Work with vendor to resolve technical issues or supply and install of

equipment or cabling.

Liaison with customers to provide them with activity updates.

Escalate issues wherever required in order to resolve issues as quickly as

possible.

Work with other team members to coordinate proper dissemination of

information and follow up on handing over of duties.

Perform Site escort for vendor / customer.

Receive / Send equipment or items on behalf of customers.

Provide the customer service support based on the request

Please email your cv to Career@U3infotech.com

About the Company

U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002. Our clients include Fortune 100, MNCs, Leading Regional Organizations, Government organizations, and Start-ups. We work with clients across Banking, Insurance, Bioscience, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.

We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients’ businesses. We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources

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Data Center Operator • Singapore, Singapore