IT Support Officer / Executive

Join Our Team as an IT Support Engineer!

We are looking for a hands-on, solutions-driven IT Support Engineer to support and manage essential tech systems across our retail stores and head office. In this fast-paced role, you will handle everything from hardware and software troubleshooting to system implementation and vendor coordination. You will play a key role in keeping critical operations-from inventory and sales systems to HR and accounting-running smoothly. If you're tech-savvy, proactive, and ready to make a real impact in a dynamic, multicultural environment, we want to hear from you!

Job Responsibilities :

• Process and manage IT-related requests from both store and head office staff
• Procure, configure, manage, and provide support for IT equipment such as PCs, MFPs, software, and network devices used in stores and the office
• Administer software licenses and user accounts (e.g., Microsoft 365, Adobe)
• Maintain control over IT asset inventory and documentation
• Provide system support in collaboration with IT vendors and PPIH HQ IT teams
• Troubleshoot a wide range of hardware and software issues
• Deliver training and guidance to internal team members to ensure compliance with corporate IT policies
• Support the implementation, improvement, and maintenance of systems essential for daily operations

Target Systems

Required Experience & Skills

Work Requirements