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IT Support Officer / Executive

IT Support Officer / Executive

PAN PACIFIC RETAIL MANAGEMENT (SINGAPORE) PTE. LTD.Singapore
28 days ago
Job description

Join Our Team as an IT Support Engineer!

We are looking for a hands-on, solutions-driven IT Support Engineer to support and manage essential tech systems across our retail stores and head office. In this fast-paced role, you will handle everything from hardware and software troubleshooting to system implementation and vendor coordination. You will play a key role in keeping critical operations-from inventory and sales systems to HR and accounting-running smoothly. If you're tech-savvy, proactive, and ready to make a real impact in a dynamic, multicultural environment, we want to hear from you!

Job Responsibilities :

  • Process and manage IT-related requests from both store and head office staff
  • Procure, configure, manage, and provide support for IT equipment such as PCs, MFPs, software, and network devices used in stores and the office
  • Administer software licenses and user accounts (e.g., Microsoft 365, Adobe)
  • Maintain control over IT asset inventory and documentation
  • Provide system support in collaboration with IT vendors and PPIH HQ IT teams
  • Troubleshoot a wide range of hardware and software issues
  • Deliver training and guidance to internal team members to ensure compliance with corporate IT policies
  • Support the implementation, improvement, and maintenance of systems essential for daily operations

Target Systems

  • Retail systems (e.g., purchasing, procurement, sales, inventory management)
  • Food service management systems (e.g., sushi operations)
  • Accounting systems
  • HR systems
  • IT devices (PCs, MFPs, servers, mobile phones, etc.)
  • Network infrastructure (LAN, WAN, VPN, etc.)

    • Required Experience & Skills

  • Basic knowledge of POS environments in supermarkets or hypermarkets
  • 3+ years of experience as an in-house IT Officer / Executive
  • Hands-on experience with setup of PCs, servers, MFPs, and general networking
  • Advanced skills in Microsoft Office tools and data processing using CSV or text files
  • Experience with Microsoft Dynamics 365 Business Central
  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong communication and negotiation skills
  • Basic Japanese language ability (reading, writing, speaking)
  • Flexible in task prioritization and shifting responsibilities as needed
  • Comfortable working in a multicultural team environment
  • Understanding of retail store operations and a service-oriented approach to frontline IT support

    • Work Requirements

  • Working hours : Weekdays Mondays to Fridays (9 : 00 AM - 6 : 00 PM)
  • Note : Urgent incidents may require support outside of regular hours, including weekends and public holidays
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    It Support • Singapore