Assistant Manager, CRM, Marketing

Marketing Strategy & Execution

Plan, execute, and manage advertising, promotions, and digital marketing strategies in alignment with the Program’s overall objectives and brand vision.

Conduct market and audience research to recommend effective strategies for member acquisition and engagement.

Analyze and evaluate the effectiveness of marketing campaigns, providing actionable insights and strategic recommendations for continuous improvement.

Responsible for planning and managing the marketing budget, ensuring optimal allocation of resources.

Customer Experience & CRM

Map and optimize customer touchpoints to design seamless and engaging customer journeys.

Leverage customer data to create meaningful segments and deliver personalized, data-driven marketing campaigns.

Collaborate with cross-functional teams to ensure a unified and customer-centric approach across all channels.

Creative & Campaign Management

Work closely with creative agencies and internal stakeholders to develop campaign assets that meet quality standards and brand guidelines.

Ensure that all creative outputs and messaging are consistent with the Program’s marketing objectives and brand identity.

Partnerships & Co-Marketing

Support the development and execution of co-branded marketing campaigns and strategic collaborations.

Identify and assess potential partners aligned with the Program’s strategic goals and audience.

Manage end-to-end partnership activations, including planning, coordination, rollout, and performance tracking.

Support partnership contract negotiations and coordinate internal approvals as required.

Other Responsibilities

Perform other ad-hoc duties as assigned to support the broader marketing and partnership functions.

Diploma in Communications / Marketing / Business or related discipline

Minimum 5 years of relevant experience in marketing, CRM, and partnership management

Hands-on experience with marketing automation platforms, loyalty programs, and multi-channel campaign execution

Strong knowledge of customer segmentation, lifecycle journeys, personalization, and campaign optimization

Proven track record in developing and managing co-marketing partnerships, including outreach and performance tracking

Comfortable analyzing data and marketing metrics to measure success and optimize campaigns

Analytical mindset with experience designing automated, intelligent customer journeys

Creative thinker who generates innovative marketing ideas inspired by industry trends

Excellent organizational skills with attention to detail and ability to manage multiple projects under tight deadlines

Self-motivated, proactive, and able to work both independently and collaboratively across teams

Strong written and verbal communication skills, with clear presentation abilities

Adaptable, mature, and energetic team player comfortable in fast-evolving environments

Methodical and systematic approach to work, maintaining quality under pressure

Proficiency in Canva, Adobe Photoshop, and Adobe Illustrator is a plus