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IT Support / IT Service Desk (L1)
ALPHAEUS PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG14 days ago
Job descriptionMinimally Nitec qualifications in IT related disciplines Minimum 1 year IT Support experiences Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment. Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts. Basic computer skills and proficiency in typing are also important.
Roles & Responsibilities
Responsibilities :
- Answering incoming calls and making outbound calls to customers.
- Manage incoming emails.
- Provide Live-Chat support.
- Provide first level support to troubleshoot and solve technical problems.
- Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
- Incident tracking and first & second level resolution for all trouble calls.
- Coordination for employee user account administration, activation, changes, and terminations.
Requirements :
Tell employers what skills you have
Customer Service Skills
Troubleshooting
Microsoft Office
Hardware
Ticketing
Windows 7
Administration
Information Technology
Logging
Service Desk
Windows
Mobile Devices
ITIL
Incident Management
Technical Support
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Service • D01 Cecil, Marina, People’s Park, Raffles Place, SG