Perform operations and administrative duties of the department, including processing requests from customers and attending to emails and internal enquiries.
Ensure smooth operation of Policy Servicing processes, full compliance with regulatory requirements and adherence to agreed service levels
Perform Quality Checks on Policy Servicing transactions and provide feedback / training to continuously improve work quality and reduce error rate.
Support ad hoc projects and perform user testing when needed
The Talent
Diploma in Insurance, Business or equivalent professional qualifications
1-2 years experience in operations / administrative work
Good time management, task and result-oriented. Able to perform duties with accuracy and deliver quality work within Service Level Agreements
Proactive, strong team spirit and keen to learn with positive work attitude