Job Description :
- Attend to call centre hotline enquiries
- Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions
- Understand caller's concerns and provide resolutions
- Deploy relevant personnel to site to look into the complaint, situation or incident as lodged through the call centre hotline
- Generate daily call monitoring reports
Requirements :
N' Levels / 'O' LevelsAble to work shift work, weekends and Public HolidaysGood communication and interpersonal skillsAble to work well in a teamExperience in Customer Service or Call Centre will be advantageous.Candidates without experience is welcomed to apply as training will be providedAble to start work immediately or on a short notice will be advantageous.