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Customer Service Officer

G. TECH PTE. LTD.Singapore

12 days ago

Job description

Job Description :

Attend to call centre hotline enquiries
Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions
Understand caller's concerns and provide resolutions
Deploy relevant personnel to site to look into the complaint, situation or incident as lodged through the call centre hotline
Generate daily call monitoring reports

Requirements :

N' Levels / 'O' Levels

Able to work shift work, weekends and Public Holidays

Good communication and interpersonal skills

Able to work well in a team

Experience in Customer Service or Call Centre will be advantageous.

Candidates without experience is welcomed to apply as training will be provided

Able to start work immediately or on a short notice will be advantageous.

Customer Service Officer • Singapore