Online Customer Service cum Sales

Job Scope

• Resolve request, issues and handle customer inquiries.
• Proactively coordinate with sales team on communicating on customer requirements
• Achieve 90% on time delivery for customer requests
• Monitor the accounts receivable and inventory level by following up with customers and sales team to ensure on-time payment and fast turnover of inventory
• Update and maintain accurate records on customers' status
• Properly identify the right communication method based on the sense of urgency and issue (phone, online chat, text messages, email)
• Providing on job training

Requirement