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Customer Service Executive

DyStarsingapore, SG

15 days ago

Job description

Process Order Management using SAP in SD and MM Modules

Work closely with team members from Product Management, Planning, Sales, Finance and Logistics to resolve issues and ensure accurate & timely delivery of orders / samples

Coordinate and work closely with service providers (Freight forwarding and warehouse) for proper shipping arrangement

Monitor Purchase / Sales orders and update status to ordering parties

Proactive communication with Sales / SCM members when change of demand is noticed

Reduce operation costs by managing shipment frequency, stock allocation based on full pallet / FIFO rules, stock reservation, etc.

Responsible in arranging shipments and documentations for letter of credit accurately

Coordinate and prepare full set of shipping documentation

Create and maintain master data and price list in SAP

Attend to customer enquiries / complaints and coordinate satisfactory reply

File documentations promptly and assist in auditing

Conducts physical stock count at warehouse

Ad-hoc duties assigned by superior

Job Requirements

Minimum GCE ‘O’ Level or Diploma in Supply Chain / Logistics Management
At least with 3 years working experience in Logistics environment
Knowledge of SAP in SD and MM modules
LC experience will be an added advantage
Proficient in MS Office (Words & Exce)
Meticulous with an eye for details
Positive attitude, Customer focus mind-set and a good team-player
Able to multi-task and work with minimal supervision
Fluent in English & Chinese and excellent communication & writing skills

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Customer Service Executive • singapore, SG