Overview
IT Operations Asst Analyst (contract) role will be supporting all IT services, the computer systems and network environment (including IT / OT) in the Singapore manufacturing plant to ensure operational stability.
This role will be supporting the afternoon production shift : working hours from to
This is a 6-month contract role.
Responsibilities
- Plant IT equipment setup, installation, troubleshooting and resolution activities
- Support PepsiCo’s Cybersecurity programs
- End user Workplace Programs, user support and Training
- Administration of user accounts and provisioning of systems access
- Maintain and update process, system documentation, inventory, and user guides
- Future Technology Lifecycle management (TLM) program
- Call logging, incident management, service request fulfillment within SLA
- The role will support a range of technologies : Network Wi-Fi, Network Local Area Network (LAN), Network security (Fire Walls), System access, cloud computing, server / compute infrastructure, Rubrik backup, Operations Technology (OT)- Thin Clients, System Platform, vendor remote access, Laptops, desktops, tablets, manufacturing Printers / applicators, scan guns, SOTI, video conference rooms, telephony / PBX, digital signage
- Any other ad hoc duties and projects as assigned
- This individual will be client-focused with good technical skills and be self-directed in troubleshooting, maintaining, and continuously improving IT infrastructure
Qualifications
Tertiary education or equivalent in Computer Science, IT, Software Engineering, or related fieldIT Infrastructure experience with good understanding and expertise across relevant manufacturing systems, programs, applications. Key areas are Network, Compute, Security, Workplace Services and Manufacturing IT / OTExperience collaborating, building relationships across multiple functions and diverse teamsGood breadth and depth in technologies namely : Active Directory, Windows, Office365, RD Web, SCCM, Intune, Network, Telephony, Managed Print ServicesExcellent verbal, written communication skills and presentation skillsIn depth knowledge of Manufacturing IT infrastructure and application inter-dependenciesAwareness of IT, business, and IT / OT governance strategiesAbility to integrate well within a team (local and virtual) environmentExperience supporting a large user base in a multicultural environmentWell organized and strong ability to multitask and manage conflicting / changing prioritiesService Oriented and Process DrivenAbility to work under minimal supervisionMicrosoft and equivalent industry certificationsITIL certifications and practical experienceProject Management certifications and practical experience