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IT Operations Asst Analyst

IT Operations Asst Analyst

PepsiCoSingapore, SG
1 day ago
Job description

Overview

IT Operations Asst Analyst (contract) role will be supporting all IT services, the computer systems and network environment (including IT / OT) in the Singapore manufacturing plant to ensure operational stability.

This role will be supporting the afternoon production shift : working hours from to

This is a 6-month contract role.

Responsibilities

  • Plant IT equipment setup, installation, troubleshooting and resolution activities
  • Support PepsiCo’s Cybersecurity programs
  • End user Workplace Programs, user support and Training
  • Administration of user accounts and provisioning of systems access
  • Maintain and update process, system documentation, inventory, and user guides
  • Future Technology Lifecycle management (TLM) program
  • Call logging, incident management, service request fulfillment within SLA
  • The role will support a range of technologies : Network Wi-Fi, Network Local Area Network (LAN), Network security (Fire Walls), System access, cloud computing, server / compute infrastructure, Rubrik backup, Operations Technology (OT)- Thin Clients, System Platform, vendor remote access, Laptops, desktops, tablets, manufacturing Printers / applicators, scan guns, SOTI, video conference rooms, telephony / PBX, digital signage
  • Any other ad hoc duties and projects as assigned
  • This individual will be client-focused with good technical skills and be self-directed in troubleshooting, maintaining, and continuously improving IT infrastructure

Qualifications

  • Tertiary education or equivalent in Computer Science, IT, Software Engineering, or related field
  • IT Infrastructure experience with good understanding and expertise across relevant manufacturing systems, programs, applications. Key areas are Network, Compute, Security, Workplace Services and Manufacturing IT / OT
  • Experience collaborating, building relationships across multiple functions and diverse teams
  • Good breadth and depth in technologies namely : Active Directory, Windows, Office365, RD Web, SCCM, Intune, Network, Telephony, Managed Print Services
  • Excellent verbal, written communication skills and presentation skills
  • In depth knowledge of Manufacturing IT infrastructure and application inter-dependencies
  • Awareness of IT, business, and IT / OT governance strategies
  • Ability to integrate well within a team (local and virtual) environment
  • Experience supporting a large user base in a multicultural environment
  • Well organized and strong ability to multitask and manage conflicting / changing priorities
  • Service Oriented and Process Driven
  • Ability to work under minimal supervision
  • Microsoft and equivalent industry certifications
  • ITIL certifications and practical experience
  • Project Management certifications and practical experience
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    Operation • Singapore, SG