Banking Call Center

Roles & Responsibilities

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

Working hours :

5 working days per week - 4 weekdays 1 weekend

AM shift will be any 8 hours between 8am - 8pm

PM shift will be any 8 hours between 1pm - 12 midnight

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394

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Tell employers what skills you have

Customer Service Skills

Asking Questions

Customer Service Oriented

Virtual Assistant

Customer Interaction

Mobile Banking

Digital Banking

Retail Banking

Adaptability

Attention to Detail

Pressure

Accountability

Banking

Customer Satisfaction

Internet Banking

Customer Service

Case Management

Call Center