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Customer Service Executive
VOIS PTE. LTD.Singapore28 days ago
Job descriptionInterpersonal and customer service skills Analytical and problem-solving skills Multitasking and organizational skills Ability to answer a high volume of calls and / or emails daily Ability to share work among the customer service team Attentiveness and patience Time-management skills Ability to find positivity in any situation minimum 2 years of working experience in the Sales / Customer Service field minimum OA level or equivalent excellent spoken and written English skills proficient in MS Excel, Words & PowerPoint
We are looking for a patient and professional Customer Service Executive to join our team.
Key Accountabilities
- Making & receiving customer inquiry calls
- Handling customer complaints
- Collecting & analysing customer feedback
- Responding to customer reviews
- Handle enquiries via phone, email and social media platform
- Prepare sales proposals for existing and new customers
- Execute order processing and order fulfilment tasks
- Collate monthly sales report
- Prepare invoices and work with Accounts Department to ensure prompt payments
- Schedule work for technical teams to meet customers timelines
- Liaise with external vendors : suppliers, contractors and business partners
- Any other duties as assigned and not limited to above responsibilities
Additional Information :
Requirements :
Mon to Fri 9am - 6pm
Alternate Sat 9am to 12pm
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Customer Service Executive • Singapore