Globibo is a comprehensive Conference Technology Company as well as an International Language Service & Training Provider. We are the largest Integrated Event Technology Provider in South East Asia and the benchmark for quality interpretation and translation based on international standards. As the partner of all major Embassies, Organizations and International Companies, we focus on the customization of our services to specific needs. We are pioneers in research-driven learning methods and innovative learning aids. For more information please visit www.globibo.com .
Job Responsibilities :
20% Lead management
- Ensure the sales team identifies potential customer segments and achieves lead targets
- Support lead management strategy on critical accounts
- Coordinate with marketing potential campaigns and initiatives
- Monitor lead segment and outreach quality
- Ensure team metrics are in green monthly (Contact health / #
30% Account & opportunity management
Supervise the conversion of opportunities into contractsSupport sales team in coordination with delivery centresDevelop & deliver account management schedule for customer segments (including forward-looking visit schedule)Assist with local pricing and sourcing of partners / equipment.Establish long-term support contractsPersonal Review and response to Customer FeedbackManage Customer Interaction, Escalations and Change ManagementCustomer Retention Strategy10% Talent development
Identify and onboard talentEnsure that Induction training (points) is completedTraining for individual KPIs and review understandingMonthly feedback / coaching sessions with team membersDriver and Example of GPTWBalance workload within team and sales expectationsDrive training & development of talentAccompany AMs on sales visits (Onsite support)Support communication with other functions30% Project execution
Supervise and coordinate project preparationPlan project executionSupervise onsite activitiesManage storage and logistic strategyEnsure organizational focus on Customer Service and Element of SurpriseDevelop infrastructure for outstanding customer journey10% Initiate constant improvement
Ensure continuous identification and development of new approaches, standards and tools and drive adoption within different functionsDrive Material strategy for all Training FunctionsImprove strategy of resource structuring, engagement and developmentIncrease communication and bilateral learning with / from resourcesIncrease process efficiency across all functionsMediate internal disputesStrengthen Quality management processesAssist finance (when needed) in communicating payment lapses with clientsQualifications :
A bachelor's degree in business administration, marketing, communications, or a related field5 years of experience in sales, preferably in the event tech industryProven track record of achieving sales targets and driving revenue growthExperience in managing and leading sales teams, including hiring, training, and performance managementIn-depth understanding of the event tech industry, including knowledge of industry trends, competitors, and key playersStrong negotiation, communication, and presentation skillsDemonstrated leadership skills with the ability to inspire and motivate a sales teamAbility to innovate and develop creative solutions to meet the evolving needs of clients and stay ahead of competitorsOffered Benefits :
Base monthly salary of 4,500 to 6,000 SGD
Sales Incentive Scheme
Solid Induction Programme with a mentor
Best functional training program in the industry
Personal Development Plan with weekly coaching and external training
Flexible work schedule and place
Quirky office environment
Exposure to the leadership development program
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