Talent.com
This job offer is not available in your country.
Desktop Engineer -ST-FNC240509 004 / 01

Desktop Engineer -ST-FNC240509 004 / 01

Xcellink Pte LtdSingapore, Singapore, SG
30+ days ago
Job type
  • Quick Apply
Job description

The Company :

Our Client is a multinational technology leader in the industry that is expanding the business.

The Role :

As a Desktop Engineer , you will be responsible for the following :

  • Performed Desktop Support services to users.
  • This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
  • Perform imaging / re-imaging.
  • Asset inventory tasks.
  • Provide technical escalation to 3rd party vendor or resolver groups (where appropriate).
  • Updates Incident records.
  • Creates and updates work instructions (where necessary).
  • Document standards and procedures (where necessary).

Requirements

  • 1 year or more of Windows 10 and Microsoft Outlook Client.
  • 1 year experience providing desktop remote support
  • Clear Spoken & Written English.
  • Previous IT helpdesk and / or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages.
  • Demonstrate knowledge in the support of workstations, and related components.
  • Have knowledge in the following applications : Microsoft Outlook Client, MS-Office O365.
  • Have knowledge with desktop operating systems, including Microsoft Windows 10.
  • Good verbal and written communication skills.
  • Good coordination skills.
  • Ability to prioritize effectively and work with a sense of urgency.
  • Effectively communicates with teammates and managers.
    • Create a job alert for this search

    Engineer • Singapore, Singapore, SG