Outlet Supervisor

If you love great food and coffee and enjoy working in a cafe setting, this is the place for you!

Job Description :

• Oversee the daily operations of the outlet for efficient operations
• Oversee both front and back of-house operations
• Assist in training of new employees as well as the continuous training of existing staff
• Provide exceptional customer service and lead staff to do the same
• Respond to customer complaints quickly and resolve them effectively
• Plan and assign daily workloads to team members
• Plan team members' work schedules and compile timesheet
• Report on management regarding sales results and productivity
• Handle food and beverage preparation and ensure desired quality and standards are achieved
• Develop marketing strategies to improve sales and profitability
• Provide excellent service experience to all customers
• Handle all customer queries and feedback in a professional and timely manner
• Ensure that policies and standard operating procedures are strictly adhered to
• Guide and monitor the work performance of all staff
• Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company's standards
• Analyze and resolve problems in a timely and accurate manner
• Oversee purchasing to stay within budget
• Able to perform additional duties as requested by the Management as and when required

Job Requirement :

Previous supervisory experience preferred in the hospitality or F&B industry.

Ability to work in a fast-paced setting and independently

Strong Multi-Tasking skills

Customer-Centric

The physical ability to remain standing for long periods

Exceptional organizational, communication, and customer service skills

Strong leadership skills, mature, outgoing & guest-oriented, good communication skills

Strong sense of responsibility

Able to work independently and withstand pressure

A minimum of 2 years relevant experience at the supervisory level in the hospitality or F&B Industry

Ability to perform flexi shifts, and able to work on weekends & public holidays.

6 days work week

Benefit :

Staff Meal

Staff Discount

Birthday Voucher

Uniform will be provided

Sales Target Incentive