Head Account Manager - APAC

Responsibilities :

• Responsible for ensuring that their business unit as a whole achieves target
• Manages service levels and standards across unit teams
• Works closely with direct reports to ensure that all clients have a client profile and an agreed action plan
• Responsible for regularly reviewing the action plan and monitoring client performance
• Has a strong awareness of workloads throughout the unit, controls enquiries accordingly and moves staff around if necessary
• Ensures that the direct reports have organised organised their teams so that they are available to go and meet clients at all times
• Overseeing and leading the RFP process when required
• Reviews all correspondence regarding complaints and assists the team as necessary
• Responsible for consistent quote style across business unit (including professional correspondence)
• Responsible for consistent reservation paperwork across all teams
• Works closely with other Head Account Managers to ensure that the business processes are consistent across the Business Relations team
• Ensures all teams have carried out all daily checks and that quotes are sent within the agreed Service Level Agreements
• Works with finance on a daily basis to ensure accurate communication and holds weekly meetings with Credit Control and takes action as appropriate to get money owed in
• Ensures the CMS meets the needs of Client Relationships and seeks ways to improve in conjunction with the relevant Head of Department
• Responsible for reviewing client conversion rates and customer feedback and seeking ways to improve
• Plan and attend review meetings with direct reports when necessary
• Presenting to existing and new clients
• Representing the company at all relevant networking events
• Strong relationships with our property partners and excellent product knowledge
• Take ownership of problems and pro-actively seek solutions
• Effective management and responsibility for your assigned specialism
• Supporting London, Lancaster, Madrid and Denver office when required

Experience :

Skills :

Who we are :

We are the world’s leading provider of corporate serviced apartments. Working directly with over 2, property operators, we provide our clients and customers with the largest collection of serviced apartments in the world with over , apartments in 1, cities. We pride ourselves on the personal and friendly service we deliver which sets us apart from the competition and ensures our clients return to us time after time

As a company we operate across seven offices in London, Lancaster, Madrid, Denver, Singapore, Dubai and Hyderabad and place great value on each member of our team, referred to affectionately as our ‘SilverDoorians’. We make sure our people are rewarded for their hard work and look forward to coming to work each day.

Benefits :

Our offices are primed to engender a team atmosphere, with breakout spaces provided for you to enjoy time with your colleagues, in addition to a fantastic work environment, you can look forward to a vibrant social scene outside the workplace with events, parties and activities held year-round for everyone to enjoy!

Other benefits that you will receive working for us are :

Apply now for the chance to join a unique team with a culture unlike any other!