Duties and Responsibilities
- Work together with the owner and restaurant managers in the planning, directing, and coordinating of restaurant operations
- Ensure that the operational Food and Beverage team can deliver the highest quality product and the highest financial return
- Develop, implement and evaluate systems of control, developing and updating standards
- Responsible for enforcing the agreed restaurant standards for each restaurant by conducting and managing monthly audits
- oversee the planning and execution of special events to ensure success
- Ensure relevant information is passed on to the Restaurant Managers and Assistant Managers
- assist in the planning and implementation of new ideas and menu specifications
- plays an active role in marketing the restaurant brands and devising promotional programs
- Interact with customers and ensure that their needs are met in a timely and satisfactory manner
- responsible for marketing and promoting the restaurants to maximize sales and participates in developing and implementing food promotions and new menus
People Management and Administration
work with the human resources department to train, develop, hire, retain and fire employeesdevelop and monitor staff in obtaining the highest standards of service and customer care and will take responsibility for the training, development, and monitoring of the performance of all staffensure all administration procedures are accurately completedFinance, Budget, and Procurement
responsible for developing budgets, sales targets, control costs, and for purchasing stockWork closely with the Restaurant Managers to ensure correct stock levels are available at all timesWork, and develop relationships, with external suppliers to ensure the very best reputation within the industryreview products delivery to ensure set agreements are met and take up any shortcomings with suppliersmanage and monitor expenditure and budget setting each yearprovide analysis on stock and sales, highlighting and acting on any anomaliescreate and operate within efficient labor budgets, tracking labor spending and providing input regarding capital projects and initiativesresponsibility for managing and meeting all committed budgetsOversee the inventory and keeping financial records of purchases and salesFood Hygiene, safety, and Sanitation
ensure strict compliance with all relevant Hygiene and Safety legislation and requirementsensure and maintain staff awareness on health and safety, fire and hygiene regulationsRequirement
College degree in food and beverage, hotel or restaurant management is preferredMinimum of 6-8 years of work experience in restaurant operations with hands-on experience in managing 3-5 restaurant brandsAttributes :
Highly customer-service orientedA food enthusiast and up to date with the latest trends in food nutritionwilling to work long and perhaps erratic hours, which may include nights, weekends, and holidaysPresentable and confidentKnowledge and Skills :
Health and safety standards and proceduresQuality controlCustomer careLicensing lawsGuest RelationsFinancial managementFinancial reporting and stock and inventory controlMenu developmentSales and marketingRecruitment and selectionBusiness planning and strategy