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call centre operator
KYO EI DENKO PTE. LTD.Singapore30+ days ago
Job descriptionPossessed minimum 'O' Level or equivalent. Relevant experience in sales, marketing, promotions or telemarketing is preferred. Customer service orientated. Ability to handle high volume of cold calling. Good communication skills. Minimum 2 years experience Able to work under stress Good team player Proficiency in Microsoft Office
Job Description & Requirements
- Answering Incoming EV Chargers & General Phone Calls to Customer's Inquiry
- Conduct outbound call (existing leads and cold calling) to promote products and services to potential customers.
- Manage inbound and outbound calls in a timely manner, handle manage enquires and reservations from various online channels.
- Responding to Customer's Emails Identify and Escalate any EV Chargers Issue Provide Information to customers for any EV Details like pricing, availability etc.
- Compiling Reports for EV Chargers Maintenance and Landlord Research, Identify and Resolve Customer Complaints by understanding the root of the problem
- Monitoring the EV Chargers
- Follow up Customer Calls when necessary
- Issue and Print Complimentary / Redemptions EV Chargers
- Assist and Work Closely with Others Team
- Ad hoc duties assigned by Superior and Managers
REQUIREMENTS
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Call Call Centre • Singapore