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Director, Sales Business Intelligence, Reporting & Analytics

SERVICENOW PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG

16 days ago

Job description

Roles & Responsibilities

What you get to do in this role :

This APAC centric and Global role will lead, organize, and manage business operations for the global Sales function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The global Sales function interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment.

Lead and drive operational aspects of the Global Forecast Operational Cadence, including weekly forecast emails, analysis, operational dashboards, monitoring and measurement of communications activities
Drive consistency across the GEO Reporting teams, with a focus on scale, analysis and usability
Work directly with global sales leadership and sales operations leadership to drive special projects, forecast read outs, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes
Work closely with the broader sales leadership team and other company executives to ensure alignment of strategies, objective and activities; manage special projects and events as needed
Ensure best practice implementation and operational excellence across entire function
Drive consistent communications of priorities, activities, and results to team and relevant company stakeholders. Support presentation and reporting needs for the Sales function
Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments
Help support and lead purpose and culture of team and company

To be successful in this role you have :

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

10+ years relevant work experience; prior experience in operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes

Superb leadership and influencing skills; ability to work collaboratively and cross-functionally

Excellent people management skills and experience; ability to build strong, diverse, high performing teams

Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups

Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset

Sharp business judgment, ability to see "big picture" and to prioritize

Executive presence, strong verbal and written communication

Ability to manage change and ambiguity with an action-orientation / drive – must thrive in a dynamic global environment

High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results

Tell employers what skills you have

Influencing Skills

Revenue Forecasting

Forecasting

Management Skills

Strong Business Acumen

Business Intelligence

Microsoft Excel

Operational Excellence

Budget Management

Operations Management

Written Communication

Organizational Development

Business Planning

Sales Forecasting

Sales Operations

Attention to Detail

reporting accuracy

Microsoft Power BI

Senior Stakeholder Management

People Management

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Sales Director • D01 Cecil, Marina, People’s Park, Raffles Place, SG