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Admin Executive (Training Support)

Admin Executive (Training Support)

Counselling and Care CentreD01 Cecil, Marina, People’s Park, Raffles Place, SG
4 days ago
Job description

Roles & Responsibilities

We are seeking a highly organized, detail-oriented, and proactive individual to support our training operations. This role is central to ensuring smooth coordination between trainees, trainers, and administrative processes and will play a key role in maintaining professional standards across our training programs, supporting the training team seamlessly.

Work Hours

9 : 00 a.m. to 6.00 p.m. on weekdays.

He / she is largely expected to work in an office environment, although he / she may also be required to travel out of the office for meetings. On occasion, he / she may need to work outside official hours or on weekends to support in the running of events.

Key Responsibility Areas

Trainee Support

  • Serve as the primary contact for trainees and partner organisations, providing timely support for registration, enrolment, attendance, and assessments.
  • Coordinate logistics for training events and stakeholder engagements, including graduations, orientations and stakeholder engagements.
  • Support Trainers with administrative tasks related to course management and delivery.
  • Manage training schedules, trainee interviews, and certificate verifications.
  • Prepare billing reports, and manage feedback collection and follow-ups, post-course evaluations, and issuance of certificates and transcripts.

Compliance

  • Ensure ongoing compliance with SSG and EduTrust standards by actively supporting the management of all required processes, documentation, reporting, and other audit-related duties as assigned.

    • Communication

  • Support the department Head with developing and tracking publicity materials - offline and online marketing (including CCC’s website) for training-related content for all CCC courses.

    • Funding

  • Manage full spectrum of PCG, WSQ / SSG grant administration (application, documentation, and claims).

    • Administration & Others

  • Ensure accurate and timely entry, maintenance, and tracking of all training-related data in Salesforce and other relevant systems.
  • Provide secretarial and administrative assistance for internal meetings as required.
  • Support cross-functional training / process improvement initiatives / tasks assigned by the HoD to enhance Training operations and Trainee experience.
  • Maintain and ensure cleanliness, readiness, and proper stock of equipment, training materials, and books in the training rooms and Resource Library (including managing its opening hours).

    • Experience

    Minimum 3 years of experience in similar roles is preferred.

    Requirements :

  • Knowledge in training grants (especially PCG, WSQ / SSGrelated) and their end-to-end administration
  • Confident using CRM systems, (ideally Salesforce), and proficient in MS Office – Excel, Word, PowerPoint
  • Excellent organisational and multitasking skills with meticulous attention to detail and ability to follow through
  • Strong administration skills – confident with paperwork, filing, and scheduling

    • Tell employers what skills you have

    Microsoft Excel

    Multitasking Skills

    Books

    Administration

    MS Office

    Online Marketing

    PowerPoint

    Grants

    Attention to Detail

    Publicity

    Administrative Support

    training administration

    Scheduling

    Student Services

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    Admin Executive • D01 Cecil, Marina, People’s Park, Raffles Place, SG