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Customer Service Executive

Customer Service Executive

BOK SENG LOGISTICS PRIVATE LIMITEDSingapore
30+ days ago
Job description

Duties and Responsibilities

  • Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems.
  • Retrieve and analyze data from TMS system and or other internal systems to address customer requests.
  • Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
  • Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
  • Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
  • Serve as the primary user and administrator of the TMS for managing customer orders and deliveries.
  • Coordinate between warehouse, shipping agents, Customers and relevant port agents and stevedores.
  • Monitor vessel schedule via PSA Portnet and Jurong port system.
  • Prepare documentation for lifting operation perform in Port facilities.
  • Prepare documentation for cargoes clearance from Keppel district park, Jurong port.
  • Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
  • Ensure all jobs completion and invoicing done on time.
  • Ability to multitask and prioritize workload and adapt to continuously changing procedures and processes.

Skills Competencies

  • Good communication skills (both verbal and written) and excellent organizational abilities.
  • Familiar with PSA Portnet, Jurong Port system and trade Web Live
  • Meticulous and attentive to details and follow ups
  • Capable to work independently and pressure
  • A good team player who is self-motivated and independent with good attitude.
  • Willing to take responsibility and accountability of their role.
  • Capable of identifying and suggesting improvements
  • Well-versed Microsoft Office skill : Power point Presentation, Excel & Word
  • Qualification and Education Requirements :

  • GCE 'N' or 'O' levels
  • 1 year administrative experience. (Preferred in logistics industry)
  • Working Hours :

  • 8.30 am to 5.30 pm (Monday to Friday); 8.30 am to 12.30 pm (alternate Saturday)
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    Customer Service Executive • Singapore