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Global IT Specialist

Global IT Specialist

LANDI GlobalSingapore, Pedra Branca, Singapore
3 days ago
Job description

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  • Manage the L1 & L2 Support for the day-to-day incidents / service requests and problems for both on-site and remote users (in-house).
  • Manage the onboarding and offboarding process for business users and accounts.
  • Manage Microsoft 365 accounts & licenses.
  • Effectively prioritizing and resolving IT Support issues related to laptops & daily SaaS in a ticketing / incident management tool.
  • Promotes information security awareness.
  • Answers questions by applying knowledge of computer software, hardware, and procedures
  • Ensure timely procurement, maintenance, and upgrades of IT assets.
  • Occasionally work outside normal hours and rotate start times to help resolve urgent issues for business users in other regions.
  • Assist in other IT related areas as needed.

Job Requirements :

  • Minimum 4+ years in desktop / service desk support role.
  • Strong problem-solving skills, with the ability to deliver both short-term and long-term solutions.
  • Ability to work independently or as part of a team.
  • Experience in technical requirements analysis, planning, configuration management, and hands-on technical tasks.
  • Familiar with Microsoft 365 administration.
  • Experience working with both WinOS and MacOS environments.
  • Familiar with Atlassian Jira & Confluence.
  • Experience with JumpCloud (MDM).

    • Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Administrative, Information Technology, and Quality Assurance

    Industries

    IT Services and IT Consulting

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    It Specialist • Singapore, Pedra Branca, Singapore