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Banking Application Support Engineer [L1] (Bank SectorClient - Core Banking Service Recovery)

Banking Application Support Engineer [L1] (Bank SectorClient - Core Banking Service Recovery)

D L RESOURCES PTE LTDSingapore
4 days ago
Job description

Job Objectives

  • The specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround.
  • Closely follow-up and monitor issue from investigation, pass relevant details to L2 / L3 team.
  • Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces.
  • Perform scheduled health check tasks across applications and raise alerts in case required.
  • Able to work in shift-based environment, support implementations during bank's green zone.

Job Responsibilities

  • Investigate production issues, respond based on production defect severity SLAs.
  • Manage and respond to users on timely manner.
  • Log incident ticket for production issues and user queries
  • Follow up on defect and incident closure and meet incident closure KPI.
  • Make sure system availability as per respective agreed SLA.
  • Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
  • Provide support for annual Disaster Recovery (DR) exercise for supported applications.
  • Provide support to System Engineers on server level patches / upgrade as and when applicable.
  • Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor
  • Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
  • Ensure application incident & task documentation is properly updated for each production release.
  • Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
  • Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400 / mainframe or Unix shell or DB scripts etc.
  • Strong skills in AS400, Linux / Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
  • Good to have understanding and experience of ITIL methodology [service operation]
  • Requirements
  • Prior hand-on production support experience of OPEN Systems / AS4000
  • Good support knowledge in either one of the retail or wholesale payment or customer information systems
  • Willing to work in onsite shift-support model [24
  • Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
  • Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
  • Strong written, oral communication skills and able to manage user.
  • Ability to easily adopt to any technology / environment.
  • 2 or more years' production support experience in bank or financial vendors across multiple technologies / platform
  • Be able to work in fast pace and high-pressure working environment.
  • Willingness to work across platforms - UNIX / open, AS / 400 and mainframe

    • Work Hours : Possible Shift Patterns - Employees will alternate between Shift A and Shift B every 3 months.

    Shift A) 24 / 7 :

    1st shift - 7AM to 6PM

    2nd shift - 11AM to 10PM

    3rd shift - 9 : 30PM to 8AM

  • this usually have 4 days / nights work followed by 3 days off

    • Shift B) Regular :

    1st shift - 8AM to 5 : 30PM

    2nd shift - 9AM to 6 : 30PM

    3rd shift - 1PM to 10PM

  • this is usually Monday to Friday, weekends off
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    Application Engineer • Singapore