EUC Engineer_L1

Roles & Responsibilities

Scope :

• Support and resolution to hardware and software issues involving end-user desktops / notebooks, client’s network connectivity and network resource access.
• Install, configure, maintain and troubleshoot desktop systems and associated peripherals
• Install applications / softwares and apply updates / patches to desktops, notebooks and other end-user computing devices
• User account management (Account creation, deletion, modification and reset password in accordance to Customer's process and procedures)
• Perform file backup, migration and restoration for end-users desktops / notebooks
• Vendor management for relevant desktops / notebooks hardware repairs or software troubleshooting
• Basic knowledge and administration of M365.

EA Number : 11C4879

Tell employers what skills you have

Microsoft 365

Account Management

patch installation

Troubleshooting

Hardware

Administration

OS installation

Microsoft Office 365

Vendor Management

Installing software