Job ID : 19048Location : ST Engineering Jurong East Bui, SGDescription : Job Responsibilities :
- Maintain and support cyber, system and network equipment including routers, load balancers, switches, servers (OS), etc
- Analyse problems, perform troubleshooting, and track problems through resolution
- Monitor activities, such as device status and bandwidth usage
- When necessary, escalate problems to the appropriate stakeholders / principals / vendors
- Schedule and run periodic maintenance for IT infrastructure at the data centre
- Plan and manage change and or service request or maintenance activities as assigned by team lead according to the SLA, including firmware patches
- Ensure zero service level breaches and achieve 100% compliance with policy and procedure
- Manage Call ticket assigned by service desk according to the SLA
- Managing subcontractors involved with any installation
- Work with other team for maintenance and troubleshooting
- Provide reports and status for monthly SLA reports and other operations requirements
Job Requirements :
Candidate must have experience in an operations / customer service environment - experience in the IT industry is an advantageGood knowledge in System, Network and Network SecurityExcellent troubleshooting and problem-solving skillBasic knowledge of virtualisation and system is preferredPossess a deep understanding of TCP / IP, DNS, DHCP, routing, switching, firewalls and other network equipment is essentialFamiliarity with network monitoring tools (e.g., Wireshark, SolarWinds, etc.).Relevant work experience (1 to 3 years) in IT securitySoft skills – Problem Solving, Communication and Teamwork SkillsCertification in Information Technology Security field has an advantageWilling to be on 24x7 standbyWork location : Jurong East #J-18808-Ljbffr