Service Delivery Manager at Tanjong Pagar, Up to $6500(Office hours)

Job Responsibilities :

Service Management

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service.
• Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
• Developing a deep understanding of projects to gain insights into the scope of service delivery.
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
• Analysing third-party as well as internal processes and creating strategies for service delivery optimisation.

Platform Development and Troubleshooting

• Overseeing the develop new functionalities and troubleshoot existing features on eSERV platforms.
• Assist customers with functionality issues and provide technical support as needed.
• Perform regular maintenance on customer platforms, including upgrading OS, modules, and applications.

Cloud Deployment and Maintenance

• Deploy and manage applications using AWS or equivalent cloud services such as EC2, ECS, EFS, ElasticCache, RDS, and S3.
• Ensure regular updates and maintenance tasks are performed efficiently.

Automation Development

• Develop and maintain automation scripts and workflows to enhance platform functionality, streamline processes, and improve efficiency across various aspects of the development lifecycle.
• Collaborate with cross-functional teams to identify opportunities for automation and develop solutions that address business needs and technical requirements.
• Design and implement automated testing frameworks and procedures to ensure the quality and reliability of software applications.

Technology Integration and Solution Design

• Research and acquire new and cutting-edge technologies to enhance platform capabilities.
• Transform design concepts into concrete solutions by collecting business and system requirements, writing specifications, and developing project schedules and rollout plans.
• Deliver solution designs and proof of concepts (POCs) as needed.
• Ensure long term architectural and performance strategies are considered in all design and coding solutions.
• Write clean, efficient code and complete thorough documentation and unit tests for systems and applications.
• Convert project specifications and procedures into detailed logical flow charts for coding.

Quality, and Performance Optimisation

• Collaborate with Quality Assurance (QA) teams during the testing process and review QA documentation to ensure high quality deliverables.
• Develop, maintain, and follow design and development standards and documentation.
• Plan, develop, test, and implement software upgrades and new features.
• Participate in regular reviews and retrospectives to continuously improve development processes and outcomes.
• Participate in incident response and postmortem activities to identify and address the root causes of issues and prevent future occurrences.
• Continuously monitor and optimise platform performance to ensure fast, reliable, and scalable solutions.
• Implement and adhere to security best practices in all development and deployment activities to protect customer data and platform integrity.
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.
• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring.

A successful candidate must be able to :

• Collaborate effectively with IT & HR business partners, Technical Project Managers, Development & infrastructure teams to define and deliver customized solutions for the learning platform.
• Lead the efficient and successful delivery of large, complex projects, ensuring they are completed on time and within budget.
• Proactively identify potential bottlenecks, provide effective escalation management, and strike a balance between business needs and technical constraints.
• Identify, assess, track, and mitigate issues and risks at various levels, ensuring they are addressed promptly to minimize impact on project timelines and objectives.
• Create, maintain, and communicate project information to stakeholders, keeping them informed and engaged throughout the project lifecycle.
• Foster effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities, driving towards common project goals and objectives.

Period :

• 2 years contract (renewable)

Location :

• Tanjong Pagar

Working hours :

• Mon - Fri : 8.30am - 6pm
Salary :
• Up to $6500

Job Requirements :

• Bachelors in Computer Science, Computer Engineering, Information Systems, or other technical related degree.
• 2 to 3 years of hands-on experience in IT project management and professional software development
• Demonstrated proficiency in analytical thinking and object-oriented design principles.
• Extensive development experience utilising one or more Object-Oriented Languages.
• Proficiency in software development using PHP, ASP.net (C#), HTML5, CSS3, and JavaScript.
• Competence in database management across platforms including MySQL, MS SQL Server, and MongoDB.
• PMI Project Management Professional (PMP) Prince 2 certification.
• Experience in deploying and managing AWS / Google Cloud Linux or Windows instances.
• Proficient in Outsystems Low Code Based Platform.

Interested applicants, kindly email your detailed resume ( MS Word format is preferred) :

faiza@successhrc.com.sg (Reg No : R24124163 )

Please ensure that applications sent through email are no bigger than 1Mb .

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number : 97C4832 )

160 Robinson Road, #13-07 / 08 / 09 SBF Center, Singapore 068914

T : 6337 3183 | W : www.successhrc.com.sg