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Operations Engineer
SECUREAGE TECHNOLOGY PTE. LTD.
Singapore
30+ days ago
Job description
Job Description
Provide techinical support to our customers on Data Security product suite as per SLA.
Support system deployment and User acceptance Testing.
Perform troubleshooting and issue resolution.
Work closely with internal stakeholders to provide timely resolution for our customer.
Carry out planned upgrade and migration work.
Review and improve process flow as part of continuous improvement initiatives.
Responsible for maintaining technical documentations in the Knowledge Base.
Qualifications :
Prior experience as a Technical Support Engineer.
Prior experience in a customer-facing role with a focus on IT system delivery .
Strong technical knowledge in IT infrastructure technologies, including networking, virtualization, and related areas.
Strong problem-solving and troubleshooting skills, with the ability to analyze complex technical issues.
Excellent communication and interpersonal skills, ability to engage both technical and non-technical stakeholders.
Proactive attitude and ability to work independently, managing multiple customer accounts and projects simultaneously.
Experience in supporting government agency is preferred.
Prior experience in Cryptography would be advantageous.
Only Singaporean need apply.
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