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Senior Digital Implementation Lead

Senior Digital Implementation Lead

ATPI (SINGAPORE) PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG
30+ days ago
Job description

Roles & Responsibilities

Duties and Responsibilities

Strategic Solutioning & Implementation

  • Lead end-to-end implementation of digital solutions, including ATPI proprietary tools and integrated third-party platforms (e.g., online booking tools, reporting dashboards, virtual payment tools).
  • Translate client requirements into tailored system configurations and implementation strategies that align with business goals.
  • Act as a trusted advisor to both internal stakeholders and clients, offering guidance on best practices, change management, and digital adoption.

Project Leadership & Client Engagement

  • Own the implementation roadmap and coordinate with cross-functional teams (Sales, Finance, Ops, Product) to deliver smooth transitions and successful go-lives.
  • Drive high-touch communication with client stakeholders throughout onboarding and implementation, ensuring alignment on timelines, deliverables, and KPIs.
  • Drive post-implementation reviews to capture ROI, feedback, and enhancement plans.

    • Training & Change Enablement

  • Deliver expert-level product demonstrations and onboarding sessions for clients and internal teams.
  • Create high-impact training materials tailored for different user personas (bookers, travelers, approvers, ops).
  • Champion digital tool adoption by designing and executing communication plans, workshops, and refreshers.

    • Operational Support & Innovation

  • Oversee the configuration and ongoing maintenance of online booking tools and profile management systems.
  • Monitor performance and proactively troubleshoot technical issues; lead continuous improvement efforts.
  • Stay current with digital travel tech trends and proactively suggest enhancements or new tools to stay ahead of client needs.

    • Documentation & Governance

  • Maintain clear, scalable documentation for workflows, configuration standards, and support processes.
  • Support audit readiness and compliance through structured change logs and QA processes.

    • Experience & Skills

  • 4+ years of experience in travel tech, digital solution implementation, or client onboarding within the travel or related industries.
  • Proven experience with online booking tools (OBTs) such as Concur, Cytric, or similar.
  • Good understanding of GDS systems and profile / data integration models (e.g., mid / back-office systems, HR feeds).
  • Skilled in stakeholder management.
  • Strong presentation, communication, and client-facing skills.
  • Proficient in project management methodologies; PMP certification is a plus.
  • Technically savvy with a working knowledge of data flows, APIs, and system integration processes.
  • Excel proficiency and basic analytics capabilities.

    • Attributes

  • Strategic thinker with attention to detail and hands-on execution.
  • Ability to manage ambiguity and prioritize competing demands.
  • Proactive, adaptable, and solutions-oriented mindset.
  • Passionate about digital transformation and client experience excellence.

    • Tell employers what skills you have

    Microsoft PowerPoint

    Leadership

    Bloomberg

    Change Management

    Solutioning

    Customer Support

    Visio

    System Integration

    Unix

    Protocol

    Telecommunication

    Project Management

    Authorization

    Attention to Detail

    Stakeholder Management

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    Senior Implementation • D01 Cecil, Marina, People’s Park, Raffles Place, SG