Senior Officer, Client Services (Credit) - Collections

Senior Officer, Client Services (Credit) - Collections

Posting Date : 28 May 2025 Location :

Singapore, SG

Company : United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Credit and Risk Management function is comprised of three teams : Risk Management, Credit and Special Asset Management. We manage the risks arising from the Group’s business activities within the risk appetite established by the Board. This involves identifying and evaluating the risks, developing effective risk governance and strategies as well as providing independent assessment of the overall risk profile

Job Responsibilities

Client Services (Credit) - Collections is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Collections area is responsible for collecting delinquent accounts and rescheduling payments, as necessary, to minimize delinquencies and foreclosures.

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Call business banking customer to remind overdue payment

Follow up with customer via various communication tools (E.g telephone, SMS, Letters, etc) to ensure payment done

Negotiate with customers on repayment programs if they are unable to fulfill payment obligation

Attending to customer’s account enquiries and rendering prompt services on their request

Update conversation with customer in collection system

Working together with supervisors & other business unit on enquiries and / or accounts strategy

Working together with various department on instruction

Job Requirements

• Knowledge in Microsoft Words, Excel & Powerpoint
• Strong Interpersonal and Communication Skills
• Strong Analytical Skills
• Strong Negotiation Skills
• Strong Writing Skills
• Able to follow up cases closely
• Preferred with experience in Business Banking Collection