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IT Support Specialist / Engineer

FAR STREAM TECHNOLOGIES PTE. LTD.Singapore

11 days ago

Job description

The IT Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He / She will also be led by an experience core members as mentor from our team.

Responsibilities :

Monitor system logs and activity on all servers and network devices.
Provide fault resolution and escalation (Level 1 and 2).
Ensure Industry best practices in IT are adhered to and can withstand audits.
Maintain accurate documentation on networks and systems.
Prompt service report as well as Routine maintenance report.
To perform other IT related duties when assigned by the management.

Desired Skills & Experience :

Experience with on-site deployment, debugging and customer support.

Communicate fluently in English - spoken and written.

Resourcefulness, ability to problem-solve in a systematic approach.

Good organization skill and able to work independently.

Possess the right attitude to learn and execute with sense of urgency.

0-3 years of experience in relevant system, cloud and infrastructure support.

Technical Competency :

Technical scope (Back-end) with strong system / network setup and debugging.

Windows command line and IIS. SQL skills are a bonus.

Automated logging, usage report generation and bug reporting.

Education :

ITE / Diploma in Engineering or Information Technology preferred but not essential.

Fresh graduate are welcome to apply.

Technical Certification (eg : Cisco, Microsoft, VMware, AWS, Azure, M365, etc) will be advantages.

We regret that only shortlisted candidates will be notified.

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It Support Engineer • Singapore